In a region that’s saturated with security service providers, Reliance Security recognizes it’s important now more than ever to offer unparalleled customer service, cutting-edge technology solutions and highly trained staff. Here’s how we do it:
We work diligently to create a foundation that meets all expectations through comprehensive services, as well as tailor individual programs to meet the security and protection needs of each client. With a management team available 24/7, we are available to handle client requests immediately.
Our real-time reporting solution, TrackTik, provides clients access to instantaneous updates. Security officers can report any security or maintenance activity from the field using a mobile device. This information is viewable and made available through daily reports via email or a web-based interface. Whether it’s a typed note, uploaded photo or a voice recording, our authentic technology captures pertinent information and is delivered to clients based on their preferences. These reports provide a peace of mind and can ensure that everyone is on the same page when it comes to their security protection.
Training and Education
All security officers receive pre-employment instruction on writing and reasoning, verbal judo and crowd control. Testing is administered and security officers must receive passing grades to be considered for employment. A major emphasis is placed on report writing, and candidates must demonstrate skill in completing actual incident reports. This process ensures that the documentation of all incidents is thorough and accurate.
Upon successful completion of the pre-employment instruction, security officers receive training both at the office and on-location by field supervisors using the written Post Orders as the primary training tool. All security officers must pass a facility test designed specifically for a client account before working at that location.
Refresher training is provided as part of every inspection visit and emergency procedure testing is administered on a quarterly basis to all security officers.