So you hire a security provider to help protect your property and keep the residents safe. Now it’s time to move on to the next item of business, right?
It’s important that the security provider becomes familiar with the community and its residents. Our Director of Operations, Ron Gibson, recently held a meet and greet with one of our properties and many positives resulted from the event. Not only was it a great opportunity for Gibson to answer questions about the service and discuss the capabilities of their security guards, but also to inform residents what they could do as a community to remain safe at their multi-dwell.
One of the biggest issues with technology is that not everyone knows how to use it. For instance, there is a Resident’s Portal in RelianceTrac that allows tenants to report tips about suspicious activity to the guard on-site. These reports trigger a number of actions including: notification to the guard’s cell phone, email alerts to the property manager, entry into the nightly security report, and our security dispatch obtains real-time reports to monitor the situation.
Not all residents are aware of the benefits of this technology or they have questions about submitting reports. That’s why it’s important to provide demonstrations to familiarize them with HOW to report concerns online (from the privacy of their home) and how to call our dispatch phone number at any time. After we have the opportunity to educate the residents, we find that they are much more comfortable and eager to participate.
We look forward to holding meetings with residents so they can be a partner in keeping their community safe.