When property management companies find themselves in need of a security presence, the budget often becomes the sole factor leaving the genesis of security effectiveness overlooked. To yield the best return of the security dollar, it is crucial to investigate several providers and select the one who meets both the culture of the property and the management style. Most important, the company who provides the strongest reporting metrics for daily and fiscal review. Here are eight key factors to consider when selecting the best security company for your property and management style.
One of the first things to research is the company’s leadership. Who is in charge and what is their background? In addition to investigating the executive team, ask questions to get a better understanding of the experience and training required of their guards. Is there ongoing training? Who will be assigned to your location? How many years have they been with the company? What is their experience in residential environments?
We have found that the vast majority of tenants use technology on a regular basis. As a result, it is important to consider a security company that offers technology solutions that are not only easy to use, but provide value. For instance, Reliance offers RelianceTrac, a system that allows residents to interact and communicate with the guard on duty and enables stakeholders to stay updated on what is occurring in real-time. If a resident observes suspicious activity, they can quickly report any concerns using an app and the guard on duty is notified immediately. Providing such features that encourage end-user participation can pay off big. Poll your residents to better understand how they utilize technology and then determine if there are any solutions that would make a good fit.
Issues come up from time to time. When they do, property managers want those matters resolved as quickly as possible. If there is a question or concern, it is important that a supervisor or manager is available 24/7. Whether it is via email or phone, be sure to ask security companies you are interviewing about their response times and who will be your point of contact.
Find a company that is experienced and skilled in your particular industry and not just getting off the ground. Inquire about which industries make up the bulk of their business. For instance, 80 percent of our work is in the residential space, working with numerous property management companies throughout Nevada.
One of the best ways to gauge if a security company is a good fit is to speak with some of the company’s current clients. There is a reason that companies are fortunate enough to retain long-term clients. They are doing a thing or two right. While it is helpful to talk with loyal clients, it is also important to interview newer property management companies. This provides an opportunity to ask about the kickoff process, if the company is meeting their expectations and uncover any pain points.
While many companies offer quote forms on their websites, avoid making a hiring decision based only on that information. At Reliance, we respond immediately to estimate inquiries and ask to meet to culture a successful working relationship. Monthly security review and routine face time with the executive team is highly desirable. This also ensures that all expectations are discussed and agreed upon. Security services are provided by people. Get to know the individuals who will be relied on to provide your community with increased protection.
Never hesitate to ask security companies about sticky situations they may have encountered in the past and how they have handled adversity. Truth is, every security company faces challenging situations. Ask them to share some examples including how specific instances were resolved. The best answers will likely include strategies they have since implemented to ensure those circumstances are not repeated.
Understandably, cost tends to be a significant priority for property management companies and securing high quality services does not come cheap. However, try to avoid selecting a security partner solely based on price. Is it worth cutting corners and receiving subpar service when you could spend a little more to truly provide your property with the best protection and tools? Always remember, you get what you pay for.
While you may consider some factors to be more important than others, performing due diligence will determine who is the best fit for your company and who will give you the most bang for your buck. After all, compromising the safety of your property and residents is not something you want to gamble with. Keep these recommendations in mind and the right company will stand out.
About the author: Joel Logan is the COO at Reliance Security, a veteran-owned, full-service security company headquartered in Las Vegas. With an executive team that possesses more than 115 years of combined experience in law enforcement, military service and private security, Reliance offers a myriad of security offerings for a wide range of industries. Contact Joel Logan at firstname.lastname@example.org.